Key West Grill - American Type Restaurant in Broadway at the Beach with 190 reviews
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Key West Grill

American Restaurant in Broadway at the Beach

 
Key West Grill
Rated: 2.5 out of 5 with 190 Reviews

No description has been submitted for this restaurant.


Key West Grill
Celebrity Circle
Broadway at the Beach
843-444-3663
Hours: N/A
There are currently 190 user submitted reviews for this restaurant.
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Reviews of Key West Grill

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Key West Grill
Posted: Aug 04th, 2010 at 1:19 am
From: Norfolk, VA
By: sd


Avg. Rating:4
The food was good, the service was good...the place was nice... but it was way overpriced. 2 adults and 2 children (both ordered from kid's menu) and our bill was over $75.00
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Key West Grill
Posted: Aug 02nd, 2010 at 11:00 pm
From: Houston, TX
By: gillgian


Avg. Rating:3.8
We went at lunchtime and had a great waiter - but he's only temporary for the summer - The food was good but moderately expensive as was to be expected in a mall sort of place such as the boardwalk. Can't really speak about what it would be like for dinner as we were one of 3 tables in the whole place on a Monday for lunch.
ref: 20058
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Key West Grill
Posted: Jul 12th, 2010 at 11:41 pm
From: Buffalo, NY
By: lak


Avg. Rating:4.2
I went to the restaurant with 3 of my girlfriends, and we sat outside (seated immediately). Our waitress was very thorough explaining the menu and the specials. Two of us had the special of crab stuffed flounder which was excellent! Our other food was very good as well. The gentleman pirate/magician was good for kids, not so much all adults, but it was fun to see. Overall, a good dinner experience with friends.
ref: 19739
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Key West Grill
Posted: Jul 07th, 2010 at 11:44 pm
From: BENNETTSVILLE, SC
By: cp & jp


Avg. Rating:3.3
My husband and I chose to have a nice dinner at this restaurant. Food was good just over priced. At the end of our meal our bill come to $98.58 for 2 people. We paid with our Debit Card and made it out for $105.00 even for the service we had recieved. Well that was on Sunday July 4th 2010. Well today which is July 7th I got online to check my bank account and found out that I was charged 125.00 in which I did not authorize at all and there is no gratuity added on for just 2 people by the way. So we called the restaurant and talked with a manager who informed us that he would check into it because that is fraud on our waitress part and he will be contacting us back shortly. So please beware of the sorry ass thieves lurking around out there trying to make a quick buck off of someone else!!! By the way if your waitress was names Nola please check your accounts...
ref: 19665
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Key West Grill
Posted: Jul 07th, 2010 at 4:28 pm
From: grove city, PA
By: lb


Avg. Rating:2.5
Wish I would have rad the reviews before eating at this restaurant. Food was over priced and poor quality. Would never go back.
ref: 19664
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Key West Grill
Posted: Jun 26th, 2010 at 7:34 am
From: Myrtle Beach, SC
By: jb


Avg. Rating:3.5
The restuarant itself was very nice. The server we had was the worse server I have ever had. By the way his name is "Smitty" in the event you go here and he is still there! The food was good and the portions were adequate for the price. My experience here could have been a lot better if the service would have been better! Remember, if the service is not good don't just leave without tellin the management! If you don't say something, they will never know!
ref: 19520
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Key West Grill
Posted: Jun 26th, 2010 at 1:19 am
From: Los Angeles , CA
By: tr


Avg. Rating:1
Stay away!! I ate at key west last week on my vacation. Waited for over 45 minutes. The food is ridiculously overpriced and you definitely don't get what you pay for. The servers were very rude, it almost felt as though they were rushing us to finish our food so they could get someone else seated. I advise you to spend your money elsewhere. i won't be returning.
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Key West Grill
Posted: Jun 24th, 2010 at 10:29 am
From: Pittsburgh, PA
By: jm


Avg. Rating:4
We ate dinner at the Wey West Grill last week while visiting Broadway at the beach. We arrived around 6:00 and were immediately seated. The dinners were moderately expensive, but most are when you're on vacation. My husband had the catch of the day, blackened, and liked it alot. One of my daughters had the Mojito chicken the other ordered grilled shrimp, mojito style with a baked potato. I had the shrimp as well, but with garlic mashed potatoes. The girls loved the baked potatoes. there was a tropical slaw served with all the meals that was a nice compliment. Service was quick. We would eat there again.
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Key West Grill
Posted: Jun 09th, 2010 at 8:14 pm
From: newington . , CT
By: elr


Avg. Rating:4.5
i ate at this restaurant 6-2-2010 i loved it ! elrose310@cox.net sat out on the deck ..
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Key West Grill
Posted: May 24th, 2010 at 7:55 pm
From: buford, GA
By: rro


Avg. Rating:4.2
we came to the keywest grill for the first time and had a great expierience there. the food was great. the wait for the food was a little long, but enjoyed it when we did get it. we will come back again in august and eat there.
ref: 19104
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Key West Grill
Posted: May 24th, 2010 at 7:53 pm
From: buford, GA
By: rro


Avg. Rating:4.2
we came to the keywest grill for the first time and had a great expierience there. the food was great. the wait for the food was a little long, but enjoyed it when we did get it. we will come back again in august and eat there.
ref: 19103
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Key West Grill
Posted: May 20th, 2010 at 11:57 pm
From: McKees Rocks, PA
By: hlj


Avg. Rating:5
I'd have to say that the best time to come here is not at peak hours. I've been there at a good time for a late lunch and the place was dead. It was quiet, without the noise that other people seem to deal with. We got a table right away and got to choose where to sit so we had a lovely view of the water. I go there every time I'm in the area because I've always had the cajun chicken pasta and it's always been delicious. Yes, the price is on the expensive side, but the food is very good and it's a tourist hot spot so it's going to be more than a good restaurant anywhere else, you're paying for location and convenience, but that doesn't mean it isn't a wonderful restaurant that's worth the price.
ref: 19065
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Key West Grill
Posted: May 17th, 2010 at 1:40 am
From: boston, MA
By: kt


Avg. Rating:4.7
I went to Key West grill with my husband and two kids while on vacation in myrtle just a few days ago, and I can't wait to go next year! It was our first time and the food was a little pricey but absolutely delicious! They had plenty of variation for the childrens menu and our server offered to bring the kids food out first which was great. The calamari was the best I've ever had! My husband had a crab cake encrusted ribeye which was amazing!! My dinner was great too! I had a pork shank and it was fall off the bone tender... mmmmm I definetly recommend if youre looking for a nice sit down dinner and just flat out delicous food!
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Key West Grill
Posted: May 03rd, 2010 at 10:36 pm
From: Charlotte, NC
By: seb


Avg. Rating:5
Oh my I went her with my Husband, son and daughter and her 2 friends and it was WONDERFUL!!!!! Scott our server was GREAT and the food was AMAZING!!!!!!! The was the BEST experience I have EVER had at a resturant in all my life!!!! If you go PLEASE know ANYTHING you order will be to die for!!!!!!
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Key West Grill
Posted: Jan 24th, 2010 at 6:03 pm
From: Wake Forest, NC
By: rk


Avg. Rating:2.5
Mashed potatoes were dry, steaks undercooked and sent back without any side items, then the waiter spilled an entire soda in my lap...neither he or the manager did anything. Very nice atmosphere, but with all the options in Myrtle...skip this! Angelo's has 1000X better steak!
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Key West Grill
Posted: Jan 02nd, 2010 at 10:25 pm
From: Myrtle Beach, SC
By: mr


Avg. Rating:5
My friend and I went New Year's Eve for dinner and a couple drinks. Our server was Jimmy and he was great! Best service ever! We had prime rib and it was delicious. After dinner, we went to the bar and Tammy the bartender took excellent care of us! We will be going back SOON!
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Key West Grill
Posted: Nov 05th, 2009 at 12:57 pm
From: Pageland, SC
By: tf


Avg. Rating:3.2
The worst food ever for the price you pay. I have been my one and only time.
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Key West Grill
Posted: Jul 25th, 2009 at 5:28 pm
From: Washington, DC
By: cc


Avg. Rating:3.2
My husband and 13 yr old son ate at Key West on a Friday night and although it was crowded, we were seated very quickly-within 5 minutes or so. The prices were very high and I expected it but my son, who is too young to order from the kid's menu (under 10) had a hard time deciding what he wanted to eat. A $13 burger with horseradish mayo and another within poblano peppers didn't appeal to him and our waiter, Eric. C., who was very good, said they would make whatever kind of burger he wanted so he ordered one with bacon and American cheese. I appreciated this effort. I had the Key West salad for (mango chicken would've been an extra $5-more for shrimp) and a cup of the she crab soup as I wasn't that hungry. The salad was delicious and the she crab soup was phenomenol. It came with a side of sherry and it was worth $5 a cup. I'd have paid more. Most entrees are mid to high 20's and pasta dishes are $20. Here's my issue-for parents with 11 and 12 year old kids, they're kind of stuck. I think they should make the kids menu 12 and under. It's a loud restaurant and there's a really nice guy walking around in a pirate uniform entertaining kids. If I'm going to pay $27 for an entree (salad $5 more) I don't want to hear a guy making balloon animal noises. Finally, the bathrooms. There's Scope, Tums, hairspray, etc. all layed out and a bathroom attendant who holds a $2 container of Softsoap and asked you if you'd like soap as you're washing your hands and there's the tip bowl between you and her. Um..yes, I will take soap thank you but I've already paid enough as it is and irritated that I feel guilted into tipping her. Even Ruth Chris in DC doesn't have a bathroom attendant and that's worth a $28 meal.
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Key West Grill
Posted: Jul 25th, 2009 at 3:48 pm
From: Belle Vernon, PA
By: rcb


Avg. Rating:2.5
Went once and will not return. The food is average and way over priced. When we went there was a clown in a pirate suit was annoying everyone with stupid magic tricks, please!
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Key West Grill
Posted: Jul 22nd, 2009 at 2:51 pm
From: Miller Place, NY
By: lmw


Avg. Rating:3.8
We went there for a girls weekend and we had several appetizers which were all presented good and the taste was great. Drinks good, we will back for sure. I was also there like 10 years ago and the food was good then.
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Key West Grill
Posted: Jul 22nd, 2009 at 1:39 pm
From: Johnson city, TN
By: sl


Avg. Rating:3
I went here to eat on 7-21-09 and was pleased with wait time and the food was ok. Not worth over $20 a plate. Steaks $30.00?! I don't feel that it's worth this much.
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Key West Grill
Posted: Jul 19th, 2009 at 4:05 pm
From: Virginia Beach, VA
By: sw


Avg. Rating:2.2
Fried green tomatoes were AWFUL.
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Key West Grill
Posted: Jul 17th, 2009 at 4:09 pm
From: Montross, VA
By: llg


Avg. Rating:5
Love the Key West Grill. Been coming to Myrtle Beach on vacation for many years and the past few years we always make it a point to eat at the Key West Grill. Love the tomato,onion, cuke salad with feta cheese and balsalmic vinegar dressing (will feed 2). This year (2009) we had a wonderful waiter by the name of Brad. We have never been disappointed.
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Key West Grill
Posted: Jul 12th, 2009 at 10:58 am
From: Myrtle Beach, SC
By: fancey


Avg. Rating:5
Absolutly wonderfull!!! Loved the atmosphere and service.
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Key West Grill
Posted: Jul 02nd, 2009 at 11:20 am
From: Lewisburg, WV
By: reb


Avg. Rating:1.7
I have no idea how this place is still in business. Terrible service, a fight occured among the staff, food was below average quality. This place should just fold up so a real restaurant can take over this valuable real estate.
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Key West Grill
Posted: Jun 22nd, 2009 at 7:18 pm
From: Huntington , WV
By: dh


Avg. Rating:4.3
It was wonderful! The crab cakes were wonderful and the nachos are to die for. We had a great waitress. The service was wonderful. The atmosphere was awesome. You can feed the fish while you eat. Really enjoyed the overall experience.Very romantic. The steak was great also. We will go back again for sure.
ref: 15632
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Key West Grill
Posted: Jun 18th, 2009 at 9:19 am
From: Collierville, TN
By: jessica


Avg. Rating:4.7
My husband, children and I took a vacation this spring to Myrtle Beach with my extended family. We went to the Key West Grill for dinner. Being slightly early for the dinner rush (it was about 5:00), we were seated with a minimal wait at Key West. Our waiter was great, and was very patient as we had a few young children with us. The drinks were really good, and the food was even better. The waiter was amazing. I foresee many trips to the Key West Grill on future vacations to Myrtle Beach.
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Key West Grill
Posted: Jun 11th, 2009 at 9:32 pm
From: Lancaster, SC
By: sj


Avg. Rating:2.8
My son and I came to eat at this restaurant the other night. I have eaten here before . It is pricey for the type of food served. But, it's typical for the MB area. We had planned on going to 'Margaritaville' as we had not been in there before. However, the wait time was going to be an hour so we walked back to 'Key West;. We were seated in a far off corner. The lighting was so dim it was hard to read the menu. The waitress had such a strong accent it was very hard to hear /understand her over the clatter of the busboy slamming dishes in his tub. We decided on an appetizer first. It was an over sized portion of nachos that could easily have fed four people. It was way too big and overloaded with gooey cheese sauce. Too large to finish,we didn't have any appetitie left for an entree. Our waitress kept trying to remove it (not finished yet!) and acted huffy when we didn't order anything else. Three cocktails, these nachos and 2 pieces of pie cost $48.00!! She came back with my son's change,slapped it down into his hand with the receipt and flitted off. And they wonder why they get low tips for poor service? Unless you just don't care how much money you spend, there are plenty of other great places to eat in MB.
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Key West Grill
Posted: Jun 11th, 2009 at 9:00 pm
From: Martinsburg, WV
By: j.a.m


Avg. Rating:4
I went to the key west grill last July with 3 friends. I spent $40 alone and I'm not complaining one bit. I ordered the filet mignon and it was undoubtfully the best filet i've ever had. Service was a little slow,but within reason considering it was very busy. Waiter was excellent and we loved it. We are certainly going back again and I'm not going to spend any less. P.S the salad was excellent as well.
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Key West Grill
Posted: Jun 08th, 2009 at 8:15 pm
From: Charleston, WV
By: dh


Avg. Rating:4.2
We loved it!!!! The Nachos and Crab Cakes were wonderful! I think the other reviews are dead wrong. The staff was wonderful and the atmosphere of the restaurant was great. It was a little crowded, but well worth the small wait. I would suggest for anyone to go there. Great food.
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Key West Grill
Posted: May 24th, 2009 at 8:11 pm
From: Myrtle Beach, SC
By: lea


Avg. Rating:2.3
Place has gone downhill like a ski slope. Place was 1/4 full and the service was so slow I was about to walk out when it came. Shudda walked out because the Jambalya was dry, and over cooked to the point where it was tasteless. I'm a local. Have eaten at most of the places at Broadway. This is by far the worst. Nice atmosphere but that's about it.
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Key West Grill
Posted: May 17th, 2009 at 12:40 am
From: Charlotte, NC
By: ct


Avg. Rating:1
Terrible service. Cold Food. Extremely Overpriced. Noisy, loud music that doesn't allow conversation. Don't waste your time or money.
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Key West Grill
Posted: May 17th, 2009 at 12:15 am
From: Myrtle Beach, SC
By: gc


Avg. Rating:1
Waited an hour for food when place was less than 50% full and waiters were lounging around the reception desk. Music was horrible drumming 'island' music that was so loud we could not have a conversation. We asked the manager to reduce the volume and he said it was out of his control and only "corporate" could reduce the volume. The food arrived cold and fish was still raw. Bill for 4 adults was $231.00 with NO bar bill and no desserts. Absolutely the worst meal we have ever had in Myrtle Beach. DON'T GO!!!!
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Key West Grill
Posted: Apr 29th, 2009 at 3:02 pm
From: burlington, NC
By: cm


Avg. Rating:4.8
Me and my boyfriend have been here 2 times, last yr. On 4th of july(2008) & feb. 14th (2009) and we love it. Back in july we had to wait, but who doesnt when it's the 4th?! we wanted to sit outside to see the fireworks and sure enough one of the hostesses got us a seat outside,she was very nice. When I first looked at the menu I thought "expensive!", but once I ordered my food, the price of it didnt matter, it was that good! the steak is to die for! our waiter was very good, I knocked my glass over into the water and he was back in 5 mins to bring me another glass. We didnt have to wait long & service was great again. I would recommend it..
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Key West Grill
Posted: Apr 26th, 2009 at 4:34 pm
From: roanoke, VA
By: chh


Avg. Rating:2.3
Went to Key West and sat at the bar just to get a beer and maybe an appetizer. The service was the worst. The bartender or supposed to be bartender was more interested in goggling on the computer than waiting on patrons. We received a menu but she never asked if we wanted anything to eat. We have been to Key West for many years and this is the worst service we've ever seen. If I were the manager I would have told her to find another occupation
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Key West Grill
Posted: Apr 23rd, 2009 at 11:38 am
From: Loris, SC
By: dgj


Avg. Rating:2.3
Went out with some girlfriends for a drink and an appetizer. We were seated immediately and out waitress came to our table quickly. We were looking at the appetizers and our waitress recommended the appetizer platter. We all agreed. We got our drinks....they were horrible. Finally our appetizer platter came. The food was horrible also with the exception of the coconut shrimp. We did not eat not even a third of the platter. What a shock when the bill came! $98.00!!!! We almost died! The platter (that was not even on the menu) was $40.00. There was only 4 of us so we ended up paying $25.00 a piece. DO NOT WASTE YOUR TIME AND MONEY AND KEY WEST GRILL!!! I recommend you go to Crabby Mike's or Bennett's. All you can eat crab legs. I will never go there again!
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Key West Grill
Posted: Apr 14th, 2009 at 2:42 pm
From: S Bloomingville, OH
By: mark


Avg. Rating:3
My times there have been GREAT! My only prob. is I can't get enough of the place., 8 yrs. steady. Hell, the bartender even shucked the 3 doz. oysters I went threw that afternoon last year.They got my vote. Mark.... p.s. see you all later this July
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Key West Grill
Posted: Mar 17th, 2009 at 2:51 pm
From: Charlotte, NC
By: tb


Avg. Rating:3
One of the worst dining experiences I have ever had. Food was overpriced, cold and mi-represented on the menu. Our waiter was horrible! Worst service I have ever received in a restaurant. So much so, I tipped 10%, and the waiter added an additional $20.00 to the tip on his own, and was subsequently fired. DO NOT WASTE YOUR TIME OR MONEY! Go to a local joint in Murrell's Inlet instead.
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Key West Grill
Posted: Mar 14th, 2009 at 10:37 pm
From: Wixom, MI
By: kh


Avg. Rating:1.7
My first clue that we shouldn't have eaten here, was the waite staff outside the front door trying to get people to come in and eat. We looked at the menu, and it was quite pricey but the waite staff told us it was a 4 star restaurant so we figured we would try it. It was so noisy in there my husband and I could hardly hear each other speak.We both ordered the crab stuffed chicken and a salad. With prices starting at $23.00 (and up) I was surprised that everything was served on plastic plates. Even the drinks were in plastic cups. I was wondering why they didn't have a plastic fork and knife to go with the other plasticware. BUT...they did have cloth napkins. LONG wait for food. When it finally arrived, the waiter only brought one chicken dish not two. He thought we wanted to split it..must have been the noise in there and he didn't hear two chicken dishes. Chicken was dry along with the bread brought to the table. There was hardly any crab stuffing in the chicken.The salad was brought in a huge serving bowl with no salad tongs. Therefore, we had to scrape it out with our fork onto a plate. Bathrooms were dirty with toilet paper and paper hand towels all over the floor. Do yourself a favor, DON'T WASTE YOUR TIME AND MONEY! EAT at Landrys. It is a much better dining experience.
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Key West Grill
Posted: Mar 04th, 2009 at 3:25 pm
From: Myrtle Beach, SC
By: kp


Avg. Rating:4.3
I had lunch at Key West Grill today. There were only a few other patrons there, so I had no problem with noise. I was seated immediately and my waiter came very quickly. I ordered the Key West Signature Salad and it was awesome. Vegetables were fresh, Presentation was very nice. The salad was more than enough for a meal. And of course seeing Kiwi (the Macaw) is always a treat. I will go back.
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Key West Grill
Posted: Feb 01st, 2009 at 11:32 am
From: winterville, NC
By: dm


Avg. Rating:1.7
Waaayyyy overpriced and service blew. Small portions for dinner. The bar was decent. Bathrooms are now the only part of this place that I visit as I always seem to have to go when I walk by this place.. Place should close and be overtaken by dave and busters..
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Key West Grill
Posted: Jan 31st, 2009 at 11:16 pm
From: Westerville, OH
By: eac


Avg. Rating:4.7
Wow! I couldn't believe the reviews!! My husband and I went to this place on our anniversary... we are still raving about it. I am a world traveler. We can't stop talking about our waiter and food....not to mention the fire works. I guess it is true - misery loves company! We can't wait to go back!!
ref: 13777
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Key West Grill
Posted: Jan 30th, 2009 at 7:13 pm
From: Anderson, SC
By: cw


Avg. Rating:4.8
My family and I ate there on New Years Eve. A great dining experience. The food was excellent, the service was excellent. We can't wait to be back at the beach to go again.
ref: 13768
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Key West Grill
Posted: Dec 27th, 2008 at 11:45 am
From: Martinsville, VA
By: k.p.w.


Avg. Rating:4
My husband and I visited this restaurant on our honeymoon in October 2007. I had the Gulf shrimp and the baked potato, which was delicious. The Cuban slaw was a new experience that I enjoyed very much. The service was prompt and friendly. I loved the pirate like atmosphere. I would definitely go back if I had the chance. An A1 restaurant.
ref: 13491
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Key West Grill
Posted: Dec 18th, 2008 at 11:02 am
From: Dansville, NY
By: ceh


Avg. Rating:1.5
The absolute worst place in the state of South Carolina. Management and wait staff do not care at all. Cold food, warm beer and lousy staff.
ref: 13454
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Key West Grill
Posted: Nov 27th, 2008 at 5:45 pm
From: Roanoke, VA
By: ram


Avg. Rating:4.3
I have eaten at Key West Grill during every visit to Myrtle Beach for the past six years or more. I'll even eat at KWG two or three times per visit to the beach - yes, it's that good! The food is consistently delicious and reasonably priced. The calamari and escargot are great starters. There is a great variety of fare on the menu and unlike the famous gigantic buffets in the area, the seafood is EXCELLENT! I love the huge booths, decor and view. The wait staff is always friendly.
ref: 13361
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Key West Grill
Posted: Oct 17th, 2008 at 10:47 pm
From: ballsville, PA
By: mp


Avg. Rating:1.3
In a simple word +SUCKS+. Do what you will eat as you shall. But be forewarned to this child's level attempt of a restaurant. I only can hope the collage kids who seem to run everything there stay in school, for they are the dumbest morons I have every come across in my life. Burger King has better service and food. Nothing special about this place, the decor in nice when they feel like cleaning off the tables and sweeping the floor. I guess that job is below the college kids working there. ENJOY YOUR MEAL!
ref: 13104
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Key West Grill
Posted: Sep 16th, 2008 at 2:34 pm
From: Wilmington, NC
By: kw


Avg. Rating:3.8
I read these recent reviews and determined that these people must not have gone at the right time. Key West Grill has the best happy hour specials every day from 4-6! My boyfriend and I have been several times and have enjoyed the specials very much. They have a decent menu with all items priced at around $6, and the well liquor drink are only $3 (and our drinks are always quite strong!). We are very big foodies and are critical of taste as well as portion size and value- we wish that there was a restaurant like this in Wilmington! We're heading back to MB next weekend and will definitely be back for Happy Hour again!
ref: 12827
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Key West Grill
Posted: Aug 26th, 2008 at 2:32 pm
From: Akron, OH
By: dsl


Avg. Rating:3.7
The food was by far overpriced. For appetizer, we all split the Nachos which were unbelievable. I had the stuffed flounder as my entree which was absolutely terrible. My sister and her husband had the surf and turf which was excellent, but not worth $80. Our server, Maverick, was very professional and was happy to answer any questions we had about the menu. We asked Maverick to send over the manager after we completed our meals so that we could appraise him on the outstanding service he provided. Our server seemed hesitant to send over the manager, but did so anyway. The manager seemed to not be interested in what we had to say and completely ignored us. It is obvious that the restaurant is ridiculously overpriced and has a poor management staff who doesn't care about their employees or customers. If it wasn't for Maverick (I doubt was his real name) it would have been one of the worst restaurants we have ever been to while on vacation. I would not recommend going to Key West Grill unless you expect to pay for overpriced food and great service.
ref: 12593
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Key West Grill
Posted: Aug 24th, 2008 at 10:02 am
From: Myrtle Beach, SC
By: nt


Avg. Rating:2.7
I recently tried the Key West Grill for the first time as well and the food was terrible. I ordered fried calamari for an appitizer and it was chewey and very odd flavored. It was obviously frozen and flash fried, but tasted really bad. I had to send it back. My boyfriend ordered a gin and tonic, which was missing the "gin", there may have been a splash, but certainly not a normal portion of alcohol. Our dinners were over priced and lacked flavor and quanity. The portions are very small for the price. We were very disappointed and will not be returning to the Key West Grill.
ref: 12561
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Key West Grill
Posted: Aug 21st, 2008 at 6:35 pm
From: dover, NH
By: bd


Avg. Rating:2
Our food was terrible...the "white pizza" was just pizza without sauce with no flavor. Also my friend ordered a turkey and apple sandwich, it came out with ham on it! When we told our server he said that "their turkey was pink" I insisted thatit was ham, since i can tell the difference in taste and appearence! He took the sandich in to the kitchen only to bring the same sanwich out accompianed by a piece of ham all he said was "THIS is ham and THAT is turkey" motioning to the two plates....end of story it was ham! Also the drinks were overpriced and i dont think they used any alcohol in them...as a bartender and waitress this was the worst restaurant I have ever been to and I will NEVER go back!
ref: 12541
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Key West Grill
Posted: Aug 20th, 2008 at 7:31 pm
From: fog point, PA
By: mc


Avg. Rating:3
One word "SUCKS" you are better off going to Burger King! Will never go back again.
ref: 12525
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Key West Grill
Posted: Aug 20th, 2008 at 10:05 am
From: Richmond, VA
By: km


Avg. Rating:1.7
We ate in this restaurant this week, tempted by a sneak peak at the menu. Wish I'd read the reviews first as without a doubt, this was our worst dining experience so far in Myrtle Beach. Unorganized wait list for seating, rude hostesses. Our waiter certainly seemed to be trying and was nice, but he clearly wasn't good or experienced. He couldn't open our wine bottle, spilled drinks on the neighboring table, forgot utensils for our kids, served our 3 year old son last (by about 10 minutes), etc. Our food was all disappointing. My dish was dry and lacked any flavor. Appetizer was just so-so. The clincher was that our bill came to almost exactly what our bill had been the previous night at Landry's. $124 for family of 4 with 1 bottle of wine and 1 appetizer. (Actually we'd had dessert at Landry's so technically they were a little cheaper). Yet Landry's food, service, and atmosphere were all 1000% better than Key West Grill. So in summary ----- go to Landry's if you want higher-end service or to Joe's Crab Shack if you want something more affordable. Both had better food and service by far.
ref: 12510
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Key West Grill
Posted: Jul 24th, 2008 at 10:12 pm
From: Roanoke, VA
By: ls


Avg. Rating:2.2
This was a bit of a dissappointment. Being very hungry while shopping at Broadway at the Beach, we decided to stop in for dinner. Although seated quickly and somewhat well attended to by our waiter, the whole dining experience left alot to be desired. The food was boring, the prices high and the entertainment (and I use that term losely) of the 'pirate' walking around trying to do tricks and jokes left us hoping we could eat and get out quickly before he spotted us. I would definetly not waste my money going back. If you want to spend 25 plus dollars on an entree, find somewhere better to spend your money.
ref: 12096
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Key West Grill
Posted: Jul 17th, 2008 at 1:23 am
From: charlotte, NC
By: fi


Avg. Rating:3
Horrible, way over-priced, very bad service. Our waitress was always going outside to speak to her friends and forgetting our meals.
ref: 11957
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Key West Grill
Posted: Jul 16th, 2008 at 9:58 pm
From: china grove, NC
By: dew


Avg. Rating:1.7
I will never set my foot back in that place again.
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Key West Grill
Posted: Jul 15th, 2008 at 1:52 pm
From: Holden Beach, NC
By: am


Avg. Rating:3.3
My husband and I have been there a few times and the price has increased a lot especially for the lunch menu. His burger wasn't cooked well done as he ordered it but was rather red in the middle. The waiter was very pleasant and he had no control over the prices or the quality of food. We were seated quickly and the atmosphere was ok, the biggest issue is the quality of food for the price.
ref: 11932
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Key West Grill
Posted: Jul 07th, 2008 at 9:30 am
From: Marquette, MI
By: trp


Avg. Rating:4
We had the fish tacos, 1/2 shell oysters, wings and much more. Great food....little high on price.....good service
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Key West Grill
Posted: Jun 28th, 2008 at 11:09 am
From: Harrison Twp, MI
By: kk


Avg. Rating:5
My sister and I ate here for lunch and loved the whole experience. The atmosphere is upscale-casual. Our waitress was excellent and the food we had was awesome. I ordered the shrimp sandwich which was great. My sisters sandwich was turkey, brei cheese and apples with a special mayo that was a little fruity. AWESOME. The cuban coleslaw was excellent. Definitely would recommend this place for lunch. My sister had a mango mohito. She said it was the best mixed drink she ever had.
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Key West Grill
Posted: Jun 28th, 2008 at 7:15 am
From: Cincinnati, OH
By: tc


Avg. Rating:3.3
I've been to Key West Grill about a dozen times over the years. I've had really great servers and food and I've had instances in which it took forever to get the food or a refill. Not very consistent, but I still like going there.
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Key West Grill
Posted: Jun 27th, 2008 at 1:40 am
From: BLUEFIELD, VA
By: mp


Avg. Rating:5
This place was excellent. Food was superb. Can't wait to come back.
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Key West Grill
Posted: Jun 24th, 2008 at 4:04 pm
From: chilli, OH
By: hh


Avg. Rating:2.8
Okay.me and my family went to the Key West Grill last year and we do have some complains.. The service is good.i mean we got seated on the deck,beautiful view. The food on the other hand was horrible!my dad's steak and my aunt's and g-ma's was just fat! my sister's coke made her puke because they make"their own coke products" the bill was 330.00 and we only had 6 dinners!.
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Key West Grill
Posted: Jun 19th, 2008 at 10:26 pm
From: Clarksville, TN
By: jr


Avg. Rating:2.3
We decided to eat here with our 2 fourteen year old children, we were seated in 10 min. at our table. a waiter came by and we where told be with you in 5 min that was 45 min later we just left, will not try it again!
ref: 11490
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Key West Grill
Posted: Jun 19th, 2008 at 2:53 pm
From: Greenville, SC
By: agd


Avg. Rating:4
We went for an early dinner. I had the tilapia with mango pineapple salsa, which was perfectly cooked. My son (who is one) substituted grilled chicken and veggies for the kids menu chicken fingers and fries - a much healthier option, and it looked and smelled amazing. My husband had the mahi mahi. We had oysters as well, which were great.

Our waitress was professional and attentive. Our meal was outstanding. One of the best we have had in the Myrtle beach area.

ref: 11482
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Key West Grill
Posted: Jun 16th, 2008 at 12:45 am
From: Lexington, KY
By: tlh


Avg. Rating:2.8
After a long day we wanted a good meal, walked in, saw three other party's there and it was 7:00 P.M. on a Satruday, should have walked out then. The waiter deliverd a much too long speach. Most people working there just stood around the bar, and the waiter, while nice, seemed bored. Dissapointed in food, and VERY inflated prices. Also, im pretty sure these positive reiews are by people whoe work there. Oh and the person saying bad service should be accepted, and they are overworked, well how come we had good waiters everywere else?
ref: 11415
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Key West Grill
Posted: Jun 05th, 2008 at 11:41 pm
From: Niles, MI
By: jam


Avg. Rating:3.3
I have been going to MB for 20 years. Even though I do not make it all the time I am looking forward to going to KWG. The mango margaritas are delish! I am hoping they are still serving these when I come back in July. The wait is not long at lunch and your line is long everywhere in MB at night. The prices are $$$ for $$$ food. This is not a chain "get in and out" place. You are on vacation, appreciate your company and enjoy the wait!
ref: 11268
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Key West Grill
Posted: May 16th, 2008 at 6:54 am
From: Milford, MA
By: mrw


Avg. Rating:3.8
We went here twice. Once for dinner and once for desert. The black bean soup was outstanding. The grilled scallops were the best I have had in many years. Browned and not dry. The waiter was real nice. We also went for desert and coffee another night and while the seserts were $7.00 each, they were good. Good variety on the menu.
ref: 11033
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Key West Grill
Posted: May 14th, 2008 at 5:37 pm
From: myrtle beach, SC
By: rc


Avg. Rating:1.8
Horrible Place. After being seated no one came to greet us or anything for over 15 minutes.....an abundant number of employees were busy talking to each other....the place was dead quiet with virtually no one there but us and maybe 12 employees.....not a single one cared.......when we were leaving and complained to hostess as we passed the front desk but she was so busy chatting with a male employee that she asked us to 'hold on'//// while she finished her conversation.....this place needs to close
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Key West Grill
Posted: May 14th, 2008 at 6:34 am
From: youngstown, OH
By: ljl


Avg. Rating:5
As a visitor to Myrtle we loved it and as residents we will make it our place to go in a few months and we cannot wait. Great coconut shrimp. We loved our waiter, and the view was fantastic, too.
ref: 10999
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Key West Grill
Posted: May 11th, 2008 at 6:29 pm
From: Myrtle Beach, SC
By: rjp


Avg. Rating:2.2
Ate here on Mother's Day. Went at 3 PM to avoid waiting. Over priced and over rated. Jambalaya was tasteless and doused in barbecue sauce. Scallops over cooked and tasteless. Service was poor even though place was less the 1/3 full.. Worst place we have ever eaten in Myrtle Beach. Will NEVER go back. Avoid this place like the plague. Had better food at McDonalds.
ref: 10977
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Key West Grill
Posted: May 08th, 2008 at 9:10 pm
From: Dunlap, TN
By: bmc


Avg. Rating:4.7
We make it a point to eat here every year during the spring bikeweek. The blackened maui maui is the best and we really haven't eaten anything bad. I am skipping bikeweek this year, but we are coming down in June and I will eat here again. I think it is one of the best restaurants in MB
ref: 10945
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Key West Grill
Posted: Feb 20th, 2008 at 10:48 am
From: Raleigh, NC
By: jlm


Avg. Rating:4
I can't help but wonder when I read some of the previously posted reviews. It seems to me that whoever is writing these has no clue...when you visit a restaurant in a tourist area, do not expect to be "in and out" fast...no matter how many people are in there! You're going to have to wait to sit down and you're going to have to wait for your food to be prepared. Period. Secondly, while I agree $8 seems like a lot for a mixed drink, that is the average price these days (obviously you don't get out much). I've only eaten at KWG twice, but each time the service was just fine. No, my server didn't kiss the ground I walked on (as some of the previous posters believe should happen!), but the service was friendly and efficient. I could go on and on but the bottom line is this is a family restaurant in a high traffic, tourist area...do not go here looking for a "fine dining" experience or expect the most spectacular food and service...but if you do want a good burger in a good atmosphere, you should check it out!
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Key West Grill
Posted: Feb 19th, 2008 at 3:11 pm
From: Fayettteville, NC
By: jmr


Avg. Rating:2
Myself and a relatively large group of friends ate at this restaurant yesterday. The service was terrible with a seemingly unconcerned and unmotivated waitress and a bartender incapable of following simple instructions. The food was overpriced and poorly cooked. Three of us ordered the shrimp special and two of us are feeling like we may have food poisoning. I will never recommend or eat at this poorly managed restaurant again.
ref: 10072
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Key West Grill
Posted: Feb 11th, 2008 at 11:27 am
From: KIngston, ON
By: gm


Avg. Rating:2.5
My wife and I (retirees) took advantage of a early bird special on February 10 '08. The food was fine and we were not unhappy until we got the bill.

The food was priced as advertised, but we were charged $10.00 for a SMALL glass of house wine.

We complained to the waiter who called the manager - His only comment was that they charge what the OWNER dictates. He said the prices were in the menu. But, we were only given the early bird menu which does NOT have beverage prices.

We should have learned from an earlier mistake - Last year, we also had a bad experience at this restaurant - But, being aging retirees, we had forgotten ;(

WE WILL NOT RETURN TO THIS RESTAURANT!!

ref: 9996
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Key West Grill
Posted: Feb 04th, 2008 at 3:31 pm
From: Columbia, SC
By: caw


Avg. Rating:2
For several years we have visited Myrtle Beach during the winter and enjoyed at least one evening/occasion per trip at Key West Grill. Generally the food was fine. Our visit on the first of February was unfortunately an exception. The service was poor -there were only two or three other parties in the restaurant at about 6:00PM yet we waited for 15 minutes for a waiter. The food in general was not up to the standard that we had grown to expect - a salad is no longer offered with the main course and my wife's steak was several degrees beyond done. For reference our check number was 165941. We won't make the same mistake again.
ref: 9929
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Key West Grill
Posted: Jan 17th, 2008 at 11:48 am
From: Lexington, SC
By: mj


Avg. Rating:2.8
We ate here this past summer. For not being much of a line, it took a little while to get seated. My only real complaint is the value. The food at best is average, but for the price its a rip off. They charged $4.00 for a side salad that was literally a bowl of iceburg lettuce. The atmosphere is nice. But the service was pretty slow again for not being very crowded.
ref: 9765
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Key West Grill
Posted: Dec 06th, 2007 at 6:31 pm
From: Marshville, NC
By: l.f


Avg. Rating:2.5
This was a new experience for us. We had never eaten here and did not really know what to order. When it came to my turn to order, I wanted a suggestion from the waitress. All I got was " I have other tables that need me, I can't wait on you to order." I was definitely offended. The waitress did not care, she recieved her already figured in gratuity. She did not deserve one penny. Will never go back! Very disappointed!
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Key West Grill
Posted: Nov 10th, 2007 at 10:02 pm
From: Libertyville, IL
By: jf


Avg. Rating:2.5
The special we had was flounder with crab. It tasted like a frozen fish entree from the grocery store. There was no flavor. The potatoes and vegtables were good. It was not worth the $29.99 entree price at all. The waiter did nothing when these concerns were mentioned. I would not go back again.
ref: 9221
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Key West Grill
Posted: Nov 04th, 2007 at 8:07 pm
From: greensburg, PA
By: ffm


Avg. Rating:4.8
Food and service was excellent! thanks to mark. Seated immediately,three times during our week visit. Wish there was one closer to us. Love those plantains and cuban sandwiches. They are excellent! mark rocked! he treated us great and was wonderful to our kids.
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Key West Grill
Posted: Oct 26th, 2007 at 10:28 pm
From: Myrtle Beach, SC
By: fu


Avg. Rating:1
This place, bar none, has the WORST managing staff I've ever encountered in my life. Can't really blame any of the employees who have no ambition to perform their jobs, given what they put up with. Employment turnaround rate is HIGH, even for a restaurant. There's a reason there is always a blurb in the help wanted ads with their name on it. Don't support this rag-tag, unorganized, overpriced establishment. You'll only leave disappointed.
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Key West Grill
Posted: Oct 16th, 2007 at 8:34 am
From: Fort Wayne, IN
By: aj


Avg. Rating:4.2
I recently visited Myrtle Beach and ate at this fantastic resturaunt. Service was great! I was seated right away, even though it was busy. Food tasted great after a long day of shopping. Sort of noisy though.... I will return to Key west grill as soon as possible. (NEXT MONTH) YAY!
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Key West Grill
Posted: Sep 26th, 2007 at 6:48 am
From: Hagerstown,, MD
By: ld


Avg. Rating:2.2
Read the post dated 02-01-2007. Being from MB, sounds as if this person may be one of those working there. Maybe he/she should get a job elsewhere and learn what it is like to work in a quality eatery.
ref: 8475
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Key West Grill
Posted: Sep 10th, 2007 at 12:07 am
From: Charlotte , NC
By: jag


Avg. Rating:2.3
My wife & I ate here for a late dinner. Seated immediatly. Our waiter took our order & that was the last we saw of him till I had to drag him to get our check (which I ended up paying at the hostess station so we could get on with our evening. The restaurant was not even busy. When I told the host about the poor service they acted like they expected to hear it. Worst service I've ever received. We will never return & I will make a point to tell people never to go there.
ref: 8181
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Key West Grill
Posted: Sep 07th, 2007 at 4:39 pm
From: Port Republic, MD
By: djl


Avg. Rating:2
My family has enjoyed this restaurant in the past so returned there this past August. Big mistake!!! My husband and son arrived at the restaurant first (while my daughter and I were waiting in line at Victoria's Secret just across the way), but even though the restaurant was mostly empty they did not want to seat them (until my husband insisted) because "they do not seat incomplete parties." Our waitress barely spoke English and service was terrlble. My son ordered a $28.00 lobster pasta entree that was about 2 cups of food in an enormous bowl...no salad, nothing came with it. I had a mojito which turned out to be $8.00 (no prices were listed on the drink menu). The bun on my burger was completely soaked through so that I had to eat it with a knife and fork. The bill was enormous...this was the most expensive meal we have ever had in Myrtle Beach, and that includes fine restaurants like the Parson's Table in Little River where you would expect the check to be high and it would be worth it. Skip this one, folks.
ref: 8143
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Key West Grill
Posted: Aug 26th, 2007 at 8:01 pm
From: Glassboro, NJ
By: rh


Avg. Rating:3
We ate there 8/07 and the service was poor at best. It took over an hour to get a drink. It then took an additional 1.5 hours for me to complain that we had not received any food yet. The waitress was an ignorant bitch and the punk manager was an ass****. We will never eat there again. Oh, and we never did get our food and when i explained why we were leaving i got a bill for the sodas we ordered. Go figure. Eat at your own risk.
ref: 7870
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Key West Grill
Posted: Aug 13th, 2007 at 10:25 am
From: Pickens, SC
By: mh


Avg. Rating:3
We went on a Saturday night with a group of 6 and were seated shortly thereafter. Our server was very nice but didn't do a good job at all. Yes-they were all very busy but they should have more staff members on hand. The floor was very slippery at the front door where the kitchen staff was going out to get lobsters from the tank. At one point, we were ALL without drinks, for a long period of time. The food was WAY over priced........good thing I checked my bank statement when I returned home because the TOTAL amount was charged twice. And-because we were a party of 6, we were charged a gratuity of $7 each. He got a $21 tip for HORRIBLE service. Don't go there expecting good service--its not going to happen. We will not return.
ref: 7571
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Key West Grill
Posted: Aug 06th, 2007 at 8:26 pm
From: Raleigh, NC
By: k.w.


Avg. Rating:1.3
This was hands down the absolute worst experience I have ever had in a restaurant. I was with a group of friends who all agreed that the Key West Grill is absolutely a horrible establishment, almost entirely due to the staff, especially management. Our waiter was not rude, but he was completely nonexistent. It took 15 minutes for anyone to even take a drink order once we were seated. The waiter constantly seemed confused and like he had somewhere else to be. The entrees that my friends and I had were nothing special, very mediocre, and very overpriced for the small portion that was served (and mine was pretty cold, by the way). I wanted another drink but could not find our waiter so I took some cash up to the bar to get drinks for all of us. The bartender was pompous and rude. The worst part of the evening came when we asked for our check -- our waiter never came back! After waiting for over 25 minutes, we finally had to flag down a busboy who said he'd try to find our waiter. After we could not take it anymore, we went to try to find the manager so we could pay something for the horrible experience, as we were very ready to leave. The manager could not have cared less -- he was very snippy and condescending. Two of my friends were incorrectly charged for drinks that WERE NEVER SERVED to us. When we asked the manager to correct the bill, he rolled his eyes and sighed as if he were disgusted with us. At this point, it had been almost an hour since we had asked for the check. We were literally chasing staff around the restaurant to try to pay for this excruciating evening! It was absolutely unbelievable that we paid anything that night. I did not leave any tip, and this is the first time I have EVER done that. I have dealt with the public all my life in the jobs I've had, so I know what it is like, and I always tip well, even for mediocre service. I feel like this restaurant would be good ONLY if the entire staff, especially management, were FIRED and replaced. What a HORRIBLE, HORRIBLE place -- DO NOT GO THERE.
ref: 7451
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Key West Grill
Posted: Aug 06th, 2007 at 4:37 pm
From: Holly Springs, NC
By: tlm


Avg. Rating:1
This was the worst restaurant I've ever been to. We asked to be seated outside, and they tried to seat us inside. We were told that the Margaritas were $4...all of them. Yet the one that we ordered was mysteriously $9.99. The food was extremely overpriced for the substandard taste. We got up and went to the bar for our drinks because we almost died from thirst waiting for our server. This was ALL night. Last but not least, we tried to pay for our dinner. We asked for the check at 9:00 pm and received it at 10:00 pm. We talked to 2 managers who obviously haven't been through management training. They were so rude that we went from being mad at the server to feeling sorry for him that he had to work in such a place. The manager said he discounted my bill yet I was $15 overcharged to begin with...Thanks to his wonderful discount I only paid $5 more dollars than I should have!!!!! I will never eat here again!
ref: 7443
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Key West Grill
Posted: Aug 06th, 2007 at 10:27 am
From: Southern Pines, NC
By: lrp


Avg. Rating:1.7
This was perhaps the worst dining experience of my life. The service was awful. It took us twenty minutes after placing drink orders to receive water or drinks. The waiter never came by to check on us, and the worst - after we asked for the bill it was 40 minutes before the waiter came to the table to tell us that they had lost the bill. We complained to the manager who was nonchalant, pompous, and completely rude. At this point, it had been an hour since we had asked for a bill and we now felt like we were trying to chase people down to give them our money. We spoke to another manager who was equally as rude and who ultimately sent the shaking waiter back to us with our bills (slightly discounted). I quickly stopped being upset about the waiter's performance and realized it was more than likely that poor management was the cause of this mess called a restaurant. Management disappeared at this point and threw the waiter into the lion's den, so to speak. It was surreal. DO NOT EAT AT THIS RESTAURANT.
ref: 7428
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Key West Grill
Posted: Aug 02nd, 2007 at 4:11 pm
From: Jeannette, PA
By: dsb


Avg. Rating:1.8
After waiting an hour to be seated when told that it would only be 20-30 minute wait, the other three individuals I was with waited over an hour and forty five minutes for our main course to be served. Every one of our dishes was incorrect and when we confronted the server about the issues he became very defensive. I felt as though we were extremely patient during the entire ordeal. In fact, one of managers came to our table an hour and fifteen minutes into the wait we did not raise a fuss. He was actually amazed that we did not yell at him about the poor service. After speaking to yet another manager, they made an adjustment to the bill, which I thought was rather insignificant and almost insulting. After the manager finally took care of the entire bill we were so disgusted with our dining experience that we all let without even eating a single bit of out food. I felt as though the staff there was unapologetic and was not concerned with the reputation of their establishment. By fare my worst dining experience in Myrtle Beach to date.
ref: 7379
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Key West Grill
Posted: Aug 02nd, 2007 at 8:58 am
From: Dansville, NY
By: ceh


Avg. Rating:1
Horrible- Worst restaurant we have ever been in. Waitress was way out of her league. After and hour and no food, she came to us and said we are all out of your dinner choice. Would you like something else, (She did not even bring a menu to choose from) Beer warm, food cold. DO NOT ALLOW THIS PLACE TO STAY OPEN. If they did not have the volume of people at Broadway at the Baech they would not be in business.
ref: 7376
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Key West Grill
Posted: Jul 30th, 2007 at 12:37 pm
From: Middletown, DE
By: dgy


Avg. Rating:5
Loved this place.. We went there 3 times during our 9 day stay... Food was awesome as well as the service... Try the Shrimp Salad. (Hint: Not really a salad but AWESOME!!!!)
ref: 7312
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Key West Grill
Posted: Jul 29th, 2007 at 5:20 pm
From: Charlotte , NC
By: brp


Avg. Rating:4.7
This is seriously my favorite restaurant at the beach. I go to the beach with my friend every year and it is a must that we go to Key West Grill. My favorite is the coconut shrimp. I would recommend anyone and everyone to go here! It really is a great place.
ref: 7298
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Key West Grill
Posted: Jul 27th, 2007 at 11:39 pm
From: chicago, IL
By: jas


Avg. Rating:3.8
Key West Grill is awsome every year me and my familly come to myrtle beach we come hear for the food, fireworks and the dragon that pops out of this little castle and spits fire o ya me and my cousins love feading the fish and ducks bread it's a perfect place for a family diner and after dinner we go do some shopping and walk around. This place is bea-utful I can't wait to go this year..
ref: 7259
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Key West Grill
Posted: Jul 23rd, 2007 at 2:06 pm
From: Abbeville, SC
By: jma


Avg. Rating:2.3
Myself and a group dined with this restaurant, and it was the worst restaurant experience we all have ever had. At first the afternoon started off great, but then it took 45 minutes before we received any drinks. The waitress kept bringing glasses of water instead of the drinks that we ordered. We ended up having three glasses of water in the middle of the table and not any of the drinks that we ordered. We had to go up to the bar ourselves and get drinks because we had waited for so long. Even when our meal arrived, the waitress still had not brought the original drinks that were ordered. The waitress brought out my appetizer 10 minutes before my meal, she didn't bring out my friend's appetizer at all, and she didn't brink out my sister-in-law's salad either. Never once did we receive an apology for these mistakes. She just said "OH" but never tried to make anything right. We gave her our Myrtle Beach VIP cards to take off $2.00 on the appetizer, which she didn't take off, and the restaurant charges 18% gratuity per person per meal ordered. We then asked for the manager to ask to have the tip lowered because of bad service. He then informed us that there is no way that the tip can be lowered any, "That's the way the computer rings it up." So basically the waitress can provide all the bad service that she wants because she is automatically going to get an 18% tip from everyone. Just from our table alone she made a $120 dollars tip, and her service was awful!! Our whole experience could have deescalated with a simple apology, if not from the waitress, at least from the "manager", but neither never looked the least bit worried and never apologized for one thing. Also, a friend in our party was talking to the manager about the waitress not separating the bill, as was asked of her earlier, the manager just turned around and walked away in the middle of my friend's sentence. That is just rude, nasty, and not a good work ethic or manageral skills at all. This restaurant provides very poor customer service, and they have very bad attitudes. So if you go and your server is Denise, RUN!! None of my party, including myself, is never going to return to this restaurant.
ref: 7162
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Key West Grill
Posted: Jul 20th, 2007 at 12:47 pm
From: Boston, MA
By: nc


Avg. Rating:2.5
The food was very bad. The pizza is just like Papa Johns. The food was not tasty for the price paid. Stay away from this place.
ref: 7111
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Key West Grill
Posted: Jul 20th, 2007 at 11:40 am
From: Dansville, NY
By: ceh


Avg. Rating:3
Horrible, overpriced, warm beer. Only reason still in business is the volume of people in myrtle beach.
ref: 7110
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Key West Grill
Posted: Jul 12th, 2007 at 3:41 pm
From: Knoxville, TN
By: cp


Avg. Rating:1
Hands down, this was one of my worse dining experiences ever.

I did not receive what I ordered, the food was poorly prepared, the service was AWFUL, and to make matter worse, the manager was rude and snippy when I complained. I will never go back.

Avoid this restaurant!!

ref: 6928
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Key West Grill
Posted: Jul 10th, 2007 at 3:05 pm
From: HIGH POINT , NC
By: dg


Avg. Rating:1
The worst place you could ever eat ! that is if you get your food. Our family waited an hour and an half and was promised to be seated outside to watch the fireworks. That never happened! Then we waited at least 45 min before we ever got the salads which were hot and half of us didnt even get the salads.at that time I went and spoke with the manager which told me he would take care of everything asap ! I still have not seen the manager. Our drinks were never refilled! We then complained again to our waiter, who at that point laughed in our face. We should have left at this moment but we had been there so long and knew we would have to wait again somewhere else. I got up to go and talk with the manager again and there were 4 other complaints in front of me. He never came out of the kitchen! Take my advice dont eat here. My family and I have never been so upset and treated so bad in our lives! Go somewhere else. Waiting 2 hours somewhere else is well worth it ! They should shut this place down !.
ref: 6853
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Key West Grill
Posted: Jul 08th, 2007 at 8:28 pm
From: manassas, VA
By: sean


Avg. Rating:1
It was one of the worse times I have ever had at any restraunt ever. My Fiance went there and it took 90 minutes to get our appitizer (It was nachos) and we kept talking to others there who kept laughing at how long theres took as well. Then we got our food. Lobster for my Fiance, and I had like a combo meal. EVERYTHING INCLUDING THE NACHOS WERE COLD!!!! My fiance complained and waitress laughed and walked away. Over all were were there for almost 2 1/2 hours and everything was horrible. We will never go again.
ref: 6803
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